FAQ
Faqlist
What is your MOQ?
Usually our MOQ is 3000pcs, but we also consider smaller qty for trial order after evaluation.
Can I put my own logo on this product?
Are your products eco-friendly? What tests passed?
What file format do you need if I want my own design?
Any vector file is acceptable (ai, pdf would be the best). Then, our artist would make a mock up art with that logo on product for you to check before proceeding.
What guarantee do I have for our orders with you since I have to pay in advance? What if the products you shipped are wrong or poorly made?
Specifically, to avoid any mistakes made in production, we make approval samples before each mass production to make sure what we are going to make are what clients expected.
Or, if there happened to be unsatisfacted points after clients received goods, we would always be responsible for any issues that client claims. Return to fix, remake, or credit would all be the options to reach the client satisfaction.
Moreover, we offer Trade Assurance service for each order to our clients to get 100% full protection.